Return & Exchange :
At SHOPEENK, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.

Our customer service representative will get back to you within 24 hours.

Note: Please do not send your return to the address on your package. That is not our returns address and will affect the processing of your return.

Refund:
The refund time-frame is as below:

Paypal account refunds: Up to 48 hours

Credit card refunds: Between 7-14 business days

Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.

*You can submit refund requests within 7 days after the order is delivered. You can do it by sending a message on Live Chat. ( Messenger )